Ticketing Policies

The Heymann Center box office is an authorized Ticketmaster outlet. Visit our box office for deals on events throughout the region.

Method of Payment

The box office accepts Cash, Visa, MasterCard, American Express, and Discover. Photo identification is required with all credit card purchases.

Checks will be accepted with the following stipulations. 

  • Checks cannot be used to purchase tickets for events at other venues.
  • Checks cannot be used to purchase tickets less than ten days prior to the event’s date.
  • NO two-party checks.
  • NO out-of-state checks. 
  • Customers must present a valid driver’s license or identification card when paying by check.

 

Will-call

Tickets held at will-call can be picked up as early as one hour before show time. Will-call is located in the front of the Heymann Performing Arts Center, just right of center, facing South College Rd.

Please Note:

  • When picking up tickets ordered through Ticketmaster (via credit card), the customer must present the credit card, photo identification, and the confirmation number. 
  • When retrieving locally purchased tickets that are being held for pick up, photo identification matching the name on the order is required.  

 

ADA Compliance

ADA compliant seating is available. Patrons requiring alternative seating arrangements should notify the box office in advance.

Assisted listening devices are available upon request. Induction loops and earphones can be checked out in the administrative office upon arrival.

 

Children’s Seating

Age requirements can vary depending on the show. Often, children’s shows stipulate that children over the age of one (1) year require a ticket. When not specified, the Heymann Center will admit children ages two (2) and under without a ticket. Please inquire.

 

Refunds

Refunds and exchanges will be issued only under the unfortunate circumstance that performances(s) are cancelled. Patrons should carefully examine tickets at the time of purchase. Exchanges cannot be made after transactions are complete.

Any exceptions to our sales, refund and exchange policies are at the discretion of an event’s presenter, in accordance with Ticketmaster & venue policy, local, state and federal laws. Inquiries can be made by calling the Heymann Center box office.

  • To be eligible for an authorized refund, patrons must present and surrender the original tickets. 
  • For authorized ticket refunds in which a credit card was the form of payment, the tickets and the credit card used to make the purchase are required for the refund to be completed.
  • Refunds must occur at the place of purchase.
  • Keep your tickets safe. 
  • Direct sunlight or heat can damage your tickets. 
  • A $5.00 per ticket fee will be charged for re-printing tickets that have been lost or damaged.

 

General Rules

No smoking in the Facility 

No standing in the aisles

No saving seats during general admission events.

 

Visit our box office or call with questions:

1373 South College Rd.

Lafayette, LA 70503

337-291-5555

 

Operating Hours:

Monday – Friday from 9AM – 4PM  and during all ticketed events.

 

Order Tickets Online

Order tickets by phone: 800-745-3000 (Ticketmaster) 

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